BIOA members have the following vacancies:
Parliamentary and Health Service Ombudsman
Mailroom and Office Support
The Ombudsman provides a service to the public by undertaking independent investigations into complaints that government departments, a range of other public bodies in the UK, and the NHS in England have not acted properly or fairly or have provided a poor service.
The Ombudsman’s aim and vision is to provide an independent, high quality complaint handling service that rights individual wrongs, drives improvements in public services and informs public policy.
Mailroom and Office Support
£18,000
The Mailroom and Office Support provides support and assistance to the Office Manager and Service Delivery team and members of staff to ensure optimum Service Desk and Post Room performance at all times in support of the core PHSO business.
We require someone who has a customer focused approach, can contribute to the core business and ensure optimum service delivery at all times.
To find out more please visit www.ombudsman.org.uk to download an information pack.
Interviews: W/C 30 August 2010.
We are committed to equality of opportunity and welcome applications from all sections of the community.
Closing date: 11 Aug 2010
Financial Services Ombudsman, Ireland
Deputy Ombudsman
The Financial Services Ombudsman is a Statutory Officer who deals independently with resolved complaints from consumers about their individual dealings with all financial service providers.
The Financial Services Ombudsman’s Council now seeks applicants for the post of Deputy Financial Services Ombudsman.
The Successful candidate will assist in the strategic management of all complaints received by the Bureau and will deputise for the Ombudsman in his absence.
Candidates will have first class leadership and substantial management skills. Experience in consumer services or financial services and / or a legal dispute resolution background would be an advantage. Knowledge or experience of consumer protection, complaints handling or quality assurance is also desirable.
The appointment is for a period of 3 years.
For further details on this significant opportunity and to make an application, please visit our website www.publicjobs.ie or contact Tommy Quinn on +353 1 8587405 or email tommy.quinn@publicjobs.ie
Closing date: 26 Aug 2010
Financial Services Ombudsman, Ireland
Head of Legal Services
The Financial Services Ombudsman is a Statutory Officer who deals independently with resolved complaints from consumers about their individual dealings with all financial service providers.
The Financial Services Ombudsman’s Council now seeks applicants for the post of Head of Legal Services.
Candidates must have been called to the Bar or be enrolled as a Solicitor in the State and have a substantial track record in a legal advisory capacity.
The appointment is for a period of 3 years.
For further details on this significant opportunity and to make an application, please visit our website www.publicjobs.ie or contact Tommy Quinn on +353 1 8587405 or email tommy.quinn@publicjobs.ie
Closing date: 26 Aug 2010
Office of the Independent Adjudicator for Higher Education
Communications and Policy Manager – Maternity Cover
£35,190
We are The Office of the Independent Adjudicator for Higher Education (the OIA) operating the independent student complaints scheme covering universities in England and Wales under the Higher Education Act, 2004.
We wish to appoint a Communications and Policy Manager on a fixed term maternity contract to cover maternity leave for an initial period of 6 months, whose main duties will include:
• Dealing with all internal and external communications including media relations;
• Drafting and producing flagship documentation;
• Motivating reporting staff to achieve their full potential and overseeing workload;
• Contributing to the overall development of the Office and the meeting of organisational goals and
• Representing the OIA at events.
The successful candidate will have:
• Experience of developing, implementing and managing internal and external communications including media relations;
• Strategic approach - able to focus on the bigger picture, whilst also implementing communications at a tactical level;
• Excellent analytical, drafting, proof-reading and editing skills;
• A high level of accuracy and attention to detail;
• A hands-on, friendly and enthusiastic approach;
• A self starter – flexible and proactive, able to work autonomously;
• A general understanding complaints handling and the higher education sector would be an advantage.
We look forward to hearing from you and welcome diversity amongst our staff to reflect the nature of independent adjudication, our users and stakeholders. Therefore we would particularly welcome applications from all sectors of the community and are committed to Equality of Opportunity.
We offer a salary package of £35,190 per annum and a generous holiday entitlement of 28 days per annum plus bank holidays.
If you are interested in applying for this position please complete the application form on our website http://www.oiahe.org.uk/about-us/jobs.aspx and send it to us with your CV attached.
Further information about the work of the OIA can be found on our website at www.oiahe.org.uk
Closing date: 20 Aug 2010