BIOA members have the following vacancies:
Scottish Legal Complaints Commission
Case Investigations Manager and Gateway Team Manager
CASE INVESTIGATIONS MANAGER (ref IM1),
GATEWAY TEAM MANAGER (ref GW1)
Salary in the region of £41,944. Group Self Invested Personal Pension + Benefits
The Scottish Legal Complaints Commission (SLCC) is a corporate body operating independently of the legal profession and the government. It was set up by Statute to modernise the legal complaints handling system, to ensure complaints are resolved quickly and effectively. We are looking for people with the vision, determination and drive to form a key part of our management team and lead our people, achieve objectives and play a central role in making a real impact for the people of Scotland.
You will provide leadership and team management to your team, organising staff and other resources to deal with complaints in accordance with the SLCC’s Complaint Handling Procedures and quality standards. You will support and develop your team and as a member of the management team you will assist in the review and further develop our policies and procedures to provide a high quality, efficient complaints handling service.
To be successful in this role you will be educated to degree level or equivalent and ideally will have a legal or comparable qualification and a supervisory management qualification.
You will have demonstrable experience in writing and providing procedural advice and guidance, including drafting reports and be able to demonstrate leadership and management skills. You will have a track record of significant achievement with a minimum of 3 years people and performance management experience. A working knowledge of Word, Excel, PowerPoint and Outlook is essential. You will be an effective communicator who is well organised and delivers work on time and to the agreed level of quality. Ideally you will be able to influence at local, national and strategic levels, with the personal and professional manner to command confidence of stakeholders.
The following documents are available on our website www.scottishlegalcomplaints.org.uk for information.
• Application Pack Summary (PDF)
• Application Form (PDF)
• Diversity Monitoring Form (PDF)
• Terms and Conditions (PDF)
• Case Investigations Manager Person Specification (PDF)
• Case Investigations Manager Job Description (PDF)
• Gateway Team Manager Person Specification (PDF)
• Gateway Team Manager Job Description (PDF)
To Apply:
Please contact Rick Mattison on 0131 243 2981 or rickmattison@uk.michaelpage.com quoting reference MPTJ13091641. Please return your completed application and diversity monitoring form to Rick Mattison at Michael Page.
Closing date for applications is Friday 5 March 2010. SLCC short listing will take place on Monday 22 March and interviews will be held on Monday 29, Tuesday 30, Wednesday 31 March 2010.
Closing date: 05 Mar 2010
www.scottishlegalcomplaints.org.uk
Financial Ombudsman Service
Ombudsman
competitive salary + benefits
London - docklands
The Financial Ombudsman Service is the independent statutory organisation that settles individual disputes between businesses providing financial services and
their customers. The service plays a key role in enhancing consumer protection and confidence in the financial services sector.
The Service's caseload has increased significantly with recent record levels of complaints and we expect to resolve 165,000 disputes in the current year. Next year
we anticipate that we will deal with over 800,000 enquiries and investigate around 200,000 cases. To respond to the levels of demand, we are looking to increase our panel of ombudsmen.
This challenging role involves: reaching final decisions on cases where previous attempts at conciliation have failed, consulting with lead ombudsmen on sensitive decisions or those with wider implications, contributing to our knowledge and information work and assisting with training.
Successful applicants will have knowledge of at least one of the following: retail financial services, the law, dispute resolution, regulation, professional services or consumer issues. They must demonstrate effective communication skills including the ability to influence and negotiate at all levels. Applicants will also have strong analytical skills and the ability to make decisions that are fair and reasonable.
We have appointed Talent Partners to manage the application process. Please send CV to ombudsman@talentpartnersintl.com
For further details call 020 7025 0243
www.financial-ombudsman.org.uk
Closing date: 05 Mar 2010
www.financial-ombudsman.org.uk