BIOA members have the following vacancies:
Independent Adjudicator for Higher Education
Data & Communications Officer
We operate the independent student complaints scheme covering universities in England and Wales under the Higher Education Act 2004. Our office is based in Reading and we are a registered charity and a member of the British and Irish Ombudsman Association (BIOA). We deal with complaints from individual students and have a wide remit covering acts/omissions of a university. The quality of our service to our stakeholders is our first priority and every employee plays a key role in delivering this.
The Data & Communications Officer will be required to collate and digest information relating to complaints about individual institutions for internal and external use. They will also need to produce and analyse statistical information.
If you think you might have the relevant skills and background, please refer to the relevant job description and person specification on our website.
o Are you able to collate and digest information from different sources?
o Are you able to interpret data and produce graphs?
o Are you confident in proofreading?
o Are you able to ‘think outside the box’?
o Do you have the confidence to make decisions autonomously but know when it is appropriate to seek guidance?
o Do you enjoy working as part of a team?
o Do you have an interest and awareness of current issues facing the higher education sector?
o Do you have excellent time managing skills?
o Are you able to deal with sensitive issues in a professional manner?
If you have answered yes to the above questions this could be the position for you.
We welcome diversity amongst our staff to reflect the nature of independent adjudication, our users and stakeholders. Therefore we would particularly welcome applications from people from Black, Asian and minority ethnic backgrounds and people with disabilities, who are under-represented in our workforce. We are committed to Equality of Opportunity.
We offer the following salary packages and benefits:
o £25,177.43 pa
o 35 hour working week with the opportunity for flexible working for permanent staff
o Generous holiday entitlement of 28 days (rising to 33 days) plus bank holidays
o Gym membership for permanent staff
o Attractive USS pension scheme
To find out further details about the role, our organisation and to apply online, please visit http://www.oiahe.org.uk/about-us/working-for-us.aspx
Closing date: 09 Feb 2012
Independent Adjudicator for Higher Education
Assistant Adjudicators and Assistant Case-handlers (Reading)
We operate the independent student complaints scheme covering universities in England and Wales under the Higher Education Act 2004. Our office is based in Reading and we are a registered charity and a member of the British and Irish Ombudsman Association (BIOA). We deal with complaints from individual students and have a wide remit covering acts/omissions of a university. The quality of our service to our stakeholders is our first priority and every employee plays a key role in delivering this.
Assistant Adjudicators and Assistant Case-handlers are required to manage a demanding, complex and varied workload of cases whilst also contributing to the Office’s outreach work and strategic objectives. You will gather, analyse and evaluate evidence with a pragmatic and strategic mind and prepare and present decisions that are of excellent quality. We have two dedicated case-handling teams. The Assessment Team deals with the front end of the complaint handling process and focuses on the early resolution of complaints through conciliation and the use of our Fast Track procedure. The Review Team focuses on the more complex or entrenched cases requiring our Full Review process.
If you think you might have the relevant skills and background, please refer to the relevant job description, person specification and case-handler competencies (relevant for both positions) on our website.
o Do you have the resilience to work in a demanding and high volume complaints handling organisation?
o Do you have a range of analytical and assessment skills that will help you to analyse and evaluate evidence in cases?
o Do you enjoy writing and have excellent written and oral communication as well as report writing skills?
o Do you have the confidence to make difficult decisions quickly and autonomously but know when it is appropriate to seek guidance?
o Do you enjoy working as part of a team?
o Do you have an interest and awareness of current issues facing the higher education sector?
o Do you have excellent time managing skills?
o Are you able to deal with sensitive issues in a professional manner?
If you have answered yes to the above questions this could be the position for you.
A background in adjudication and/or legal investigation would be an advantage as would experience of the Higher Education sector.
We welcome diversity amongst our staff to reflect the nature of independent adjudication, our users and stakeholders. Therefore we would particularly welcome applications from people from Black, Asian and minority ethnic backgrounds and people with disabilities, who are under-represented in our workforce. We are committed to Equality of Opportunity.
We offer the following salary packages and benefits:
o £35,453.93 for Assistant Adjudicators and £25,177.43 for Assistant Case-handlers
o 35 hour working week with the opportunity for flexible working for permanent staff
o Generous holiday entitlement of 28 days (rising to 33 days) plus bank holidays
o Gym membership for permanent staff
o Attractive USS pension scheme
To find out further details about the roles, our organisation and to apply online, please visit http://www.oiahe.org.uk/about-us/working-for-us.aspx
Closing date: 09 Feb 2012
Scottish Legal Complaints Commission
CASE INVESTIGATOR
FIXED TERM CONTRACT OR SECONDMENT OPPORTUNITY – 12 MONTHS
£32,081 - £36,487
The Scottish Legal Complaints Commission (SLCC), based in Edinburgh, is a neutral body which operates independently of the legal profession and government. Established to be impartial, accessible and independent, its main aim is to modernise the legal complaints handling system and enable service related complaints against the legal procession to be resolved efficiently and effectively.
We are currently seeking a Case Investigator for the Investigations Team. As part of your role, you will manage an individual caseload of complaints to ensure they are dealt with in accordance with guidelines and in a timely fashion. You will consider and ascertain the facts of complaints and make suitable written recommendations to the Members of the SLCC's Board. In keeping with the SLCC’s overarching aims, you will also seek to resolve complaints through conciliation.
You will ideally either be a qualified solicitor with recent legal experience or will have a minimum of 3 years recent experience of working in complaints handling, preferably in a legal environment. You will have strong written and verbal communication skills, excellent analytical skills and enjoy working as part of a team.
Benefits include a 35 hour week, flexi-time and 38.5 days paid holidays (including public holidays). Other benefits include a company sick pay scheme, a Group Self Invested Personal Pension and childcare vouchers scheme.
For application details please go to http://www.scottishlegalcomplaints.org.uk/jobs-at-slcc.aspx
The Scottish Legal Complaints Commission is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, pregnancy or maternity.
Closing date for applications is 5pm on Monday 13 February
2012 with interviews taking place on Thursday 23 February 2012. If you have not heard from us by 16 February 2012, please assume you have not been selected for interview.
Closing date: 13 Feb 2012
www.scottishlegalcomplaints.org.uk