BIOA members list

There are two categories of membership of the Association, as follows:

‘Voting’ member: an Ombudsman office recognised by the Association as satisfying the Association’s Criteria irrespective of whether or not the term ‘Ombudsman’ is included in the title or description of such office.
‘Corporate Associate’ member: any organisation which, in the opinion of the Executive Committee is interested in and supports the objects of the Association and has significant relevant expertise in complaint handling.

Voting (full) membership of the Association is open to ombudsman schemes which meet the published criteria for recognition attached to BIOA's rules (essentially: independence of the Ombudsman from those whom the Ombudsman has the power to investigate; effectiveness; fairness and public accountability). The word “ombudsman” does not have to appear in the title of the scheme.

To find an ombudsman or complaints-handling organisation:

or browse the A-Z list of BIOA members:
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Adjudicator 8th Floor, Euston Tower, 286 Euston Road, London, NW1 3US Tel: 020 7667 1832 Fax: 020 7667 1830 website Jurisdiction: UK Category: Tax & Excise Duty BIOA Membership Type: Associate, Complaint-Handling Body	investigates complaints from people and businesses about how HM Revenue and Customs, Valuation Office Agency or the Insolvency service have handled their affairs. The Adjudicator does not look at issues of law or of tax liability or appeals against property valuations, because there are tribunals who resolve these problems. She looks into excessive delays, mistakes, discourtesy of staff, the use of discretion and poor or misleading advice.

Advertising Standards Authority (ASA) Mid City Place, 71 High Holborn, London, WC1V 6QT Tel: 020 7492 2222 Fax: 020 7242 3696 enquiries@asa.org.uk website Jurisdiction: UK Category: Advertising BIOA Membership Type: Associate, Complaint-Handling Body	applies the advertising codes and upholds standards in all media on behalf of consumers, business and society. The Codes (TV, radio, and non-broadcast) are written by the Committee of Advertising Practice, part of the industry wing of the self-regulatory system. The broadcast side of the business is conducted in a co-regulatory partnership with the communications regulator Ofcom. The ASA responds to written and telephone complaints (from the public and business competitors), and its website has an online complaints form. It also deals with complaints referred by other agencies, including Trading Standards. The ASA is recognised by the Office of Fair Trading (OFT) as the established means for dealing with misleading advertising under the control of Misleading Advertisements Regulations.

An Coimisinéir Teanga (Irish Language Commissioner) An Spidéal, Co. na Gaillimhe, Eire, Tel: ++ 353 (0)91 504006 Fax: ++ 353 (0)91 504036 eolas@coimisineir.ie website Jurisdiction: Republic of Ireland Category: Government BIOA Membership Type: Associate, Complaint-Handling Body	Is iad na príomhchúraimí atá ar An gCoimisinéir Teanga ná monatóireacht a dhéanamh ar an mbealach a bhfuil forálacha an Achta á gcomhlíonadh ag comhlachtaí poiblí na tíre agus gach beart riachtanach a dhéanamh chun a chinntiú go gcomhlíonfaidh comhlachtaí poiblí a ndualgais faoin Acht. Tá ar an gCoimisinéir Teanga gearáin a fhiosrú i gcásanna ina gcreidtear go bhfuil teipthe ar chomhlachtaí poiblí a ndualgais a chomhlíonadh faoi Acht na dTeangacha Oifigiúla 2003 nó faoi aon achtachán eile a bhaineann le stádas nó le húsáid na Gaeilge. (The principal responsibilities of An Coimisinéir Teanga are to monitor the manner in which public bodies throughout the country are complying with the provisions of the Act and to take every measure necessary to ensure that public bodies fulfill their duties under the Act. An Coimisinéir Teanga is also charged with investigating complaints where there are grounds to believe that public bodies have failed to fulfill their obligations under the Official Languages Act 2003 or under any other enactment which deals with the status or use of Irish.)