View the complete list of members.
There are two categories of membership of the Association, as follows:
- ‘Voting’ member: an Ombudsman office recognised by the Association as satisfying the Association’s Criteria irrespective of whether or not the term ‘Ombudsman’ is included in the title or description of such office.
- ‘Corporate Associate’ member: any organisation which, in the opinion of the Executive Committee is interested in and supports the objects of the Association and has significant relevant expertise in complaint handling.
Voting (full) membership of the Association is open to ombudsman schemes which meet the published criteria for recognition attached to BIOA's rules (essentially: independence of the Ombudsman from those whom the Ombudsman has the power to investigate; effectiveness; fairness and public accountability). The word “ombudsman” does not have to appear in the title of the scheme.
To find an ombudsman or complaints-handling organisation:
or browse the A-Z list of BIOA members:
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
 Citizens Advice(see phone book for phone numbers of local offices, , , Tel: Fax: website Jurisdiction: England, Wales & Northern Ireland Category: Advice BIOA Membership Type: Associate, Consumer Organisation |
helps people resolve their legal, money and other problems by providing free information and advice from nearly 3,400 locations, and by influencing policymakers. |
| Commissioner for Public Appointments 3rd Floor, 35 Great Smith Street, London, SW1P 3BQ Tel: 020 7276 2625 Fax: 020 7276 2633 ocpa@gtnet.gov.uk website Jurisdiction: England & Wales Category: Government BIOA Membership Type: Associate, Complaint-Handling Body |
monitors, regulates, reports and advises on Ministerial appointments to public bodies. The Commissioner's code of practice lays down seven principles for scrutiny and equal opportunity in public appointments. The Commissioner can investigate complaints about the way in which a public appointment was made or an applicant was treated. |
| Complaints Commissioner for the British Virgin Islands #80 Main Street, 2nd Floor, PO Box 4628, Road Town, Tortola, VG1110 Virgin Islands, Tel: 00284 468 5123 Fax: 00284 468 5082 complaints@gov.vg website Jurisdiction: British Virgin Islands Category: Government BIOA Membership Type: Associate, Complaint-Handling Body |
The function of the Complaints Commissioner include considering complaints relating to maladministration, respond to complaints, appoint mediators where necessary to help resolve dispute, promote public awareness, investigate complaint, and to protect people's interest among other functions. |
| Complaints Commissioner for the Cayman Islands PO Box 2252, Grand Cayman, KY1-1107, Cayman Islands, Tel: 00345 943 2220 Fax: 00345 943 2221 caymancomplaints@yahoo.com website Jurisdiction: Cayman Islands Category: Government BIOA Membership Type: Voting (Full) |
investigates in a fair and independent manner complaints against government to ascertain whether injustice has been caused by improper, unreasonable, or inadequate government administrative conduct, and to ascertain the inequitable or unreasonable nature or operation of any enactment or rule of law. |
| Complaints Commissioner to the Bar Standards Board 289-293 High Holborn, London, , WC1V 7HZ Tel: 020 7242 0082 Fax: 020 7831 9217 contactus@barstandardsboard.org.uk website Jurisdiction: England & Wales Category: Law BIOA Membership Type: Associate, Complaint-Handling Body |
investigates complaints about barristers. Complainants should first seek advice from their solicitor. |