View the complete list of members.
There are two categories of membership of the Association, as follows:
- ‘Voting’ member: an Ombudsman office recognised by the Association as satisfying the Association’s Criteria irrespective of whether or not the term ‘Ombudsman’ is included in the title or description of such office.
- ‘Corporate Associate’ member: any organisation which, in the opinion of the Executive Committee is interested in and supports the objects of the Association and has significant relevant expertise in complaint handling.
Voting (full) membership of the Association is open to ombudsman schemes which meet the published criteria for recognition attached to BIOA's rules (essentially: independence of the Ombudsman from those whom the Ombudsman has the power to investigate; effectiveness; fairness and public accountability). The word “ombudsman” does not have to appear in the title of the scheme.
To find an ombudsman or complaints-handling organisation:
or browse the A-Z list of BIOA members:
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
 Defence Forces Ombudsman, Ireland13/15 Lower Hatch Street, , Dublin 2, Tel: + 353 (0)1 6633 222 (Lo-Call 1890 252 281) Fax: + 353 (0)1 6633 223 admin@odf.ie website Jurisdiction: Republic of Ireland Category: Defence Forces BIOA Membership Type: Voting (Full) |
investigates complaints by members and former members of the Defence Forces in the Republic of Ireland. The Ombudsman is impartial. She is independent of the Minister for Defence, the Department of Defence and the military authorities. The Ombudsman's task is to ensure that members, and former members, of the Permanent Defence Forces and Reserve Defence Forces have a rigorous, independent and fair appeal for complaints they believe have not been adequately addressed by the internal military complaints process. |
| Dispute Resolution Services (IDRS) 24 Angel Gate, London, , EC1V 2PT Tel: 020 7520 3800 Fax: 0845 1308 117 info@idrs.ltd.uk website Jurisdiction: UK Category: Arbitration BIOA Membership Type: Associate, Complaint-Handling Body |
a wholly-owned subsidiary of the Chartered Institute of Arbitrators which provides over 80 consumer redress services, covering a wide range of business sectors and tens of millions of consumers in the UK. |
| Dispute Service Ltd PO Box 1255, Hemel Hempstead, Herts, HP1 9GN Tel: 0845 226 7837 Fax: 01442 253193 deposits@tds.gb.com website Jurisdiction: UK Category: Lettings & Tenancy BIOA Membership Type: Associate, Complaint-Handling Body |
is an independent, not-for-profit company established in 2003 to resolve complaints and disputes arising in the private rented sector speedily, cost-effectively and fairly. As well as running the Tenancy Deposit Scheme, the company deals with complaints against members of The Association of Residential Letting Agents (ARLA). |