View the complete list of members.
There are two categories of membership of the Association, as follows:
- ‘Voting’ member: an Ombudsman office recognised by the Association as satisfying the Association’s Criteria irrespective of whether or not the term ‘Ombudsman’ is included in the title or description of such office.
- ‘Corporate Associate’ member: any organisation which, in the opinion of the Executive Committee is interested in and supports the objects of the Association and has significant relevant expertise in complaint handling.
Voting (full) membership of the Association is open to ombudsman schemes which meet the published criteria for recognition attached to BIOA's rules (essentially: independence of the Ombudsman from those whom the Ombudsman has the power to investigate; effectiveness; fairness and public accountability). The word “ombudsman” does not have to appear in the title of the scheme.
To find an ombudsman or complaints-handling organisation:
or browse the A-Z list of BIOA members:
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
 Housing Ombudsman Service81 Aldwych, London, , WC2B 4HN Tel: 020 7421 3800 Lo-call 0845 712 5973 Fax: info@housing-ombudsman.org.uk website Jurisdiction: UK Category: Housing BIOA Membership Type: Voting (Full) |
deals with complaints from people who receive a direct service from registered social landlords in England, and certain other landlords who are members of the scheme including bodies who take over the management of homes transferred from local authorities. Some private landlords are members of the scheme. The Ombudsman can also consider other disputes involving a member landlord whether or not there is evidence of maladministration, provided they are about the management of the complainant's home. |