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There are two categories of membership of the Association, as follows:

  • ‘Voting’ member: an Ombudsman office recognised by the Association as satisfying the Association’s Criteria irrespective of whether or not the term ‘Ombudsman’ is included in the title or description of such office.
  • ‘Corporate Associate’ member: any organisation which, in the opinion of the Executive Committee is interested in and supports the objects of the Association and has significant relevant expertise in complaint handling.

Voting (full) membership of the Association is open to ombudsman schemes which meet the published criteria for recognition attached to BIOA's rules (essentially: independence of the Ombudsman from those whom the Ombudsman has the power to investigate; effectiveness; fairness and public accountability). The word “ombudsman” does not have to appear in the title of the scheme.


To find an ombudsman or complaints-handling organisation:

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Northern Ireland human Rights Commission

Temple Court, 39 Northe Street, Belfast, BT1 1NA
Tel: 028 9024 3987
Fax: 028 9024 7844


website

Jurisdiction: Northern Ireland
Category: Human Rights
BIOA Membership Type: Associate, Complaint-Handling Body
The Northern Ireland Human Rights Commission works vigorously and independently to ensure that the human rights of everyone in Northern Ireland are fully and firmly protected in law, policy and practice. To that end the Commission measures law, policy and practice in Northern Ireland against internationally accepted rules and principles for the protection of human rights and ensures that they are promoted, adopted and applied throughout Northern Ireland.

Northern Ireland Judicial Appointments Ombudsman

6th Floor, Bedford House, Bedford Street, Belfast, BT2 7DS
Tel: 028 9072 8930
Fax: 020 9072 8936

karamjitsingh@courtsni.gov.uk
website

Jurisdiction: Northern Ireland
Category: Judicial
BIOA Membership Type: Associate, Complaint-Handling Body
investigates complaints, where maladministration or unfairness is alleged to have occurred during the appointments process by the Northern Ireland Judicial Appointments Commission, the Northern Ireland Court Service or the Lord Chancellor.

Northern Ireland Ombudsman

Progressive House, 33 Wellington Place, Belfast, BT1 6HN
Tel: 02890 233821 Freephone: 0800 343424
Fax: 02890 234912

ombudsman@ni-ombudsman.org.uk
website

Jurisdiction: Northern Ireland
Category: Government
BIOA Membership Type: Voting (Full)
broadly covers the same areas as the Parliamentary, Local Government and Health Service Ombudsmen do in Britain. Additional powers include investigation of personnel complaints, and legal recourse by the complainant for damages in local government and health service complaints.

Northern Ireland Police Ombudsman

New Cathedral Buildings Saint Anne's Square, 11 Church Street, Belfast, BT1 1PG
Tel: 028 90 828600 Lo-call 0845 6012931
Fax: 028 90 828615

infor@policeombudsman.org
website

Jurisdiction: Northern Ireland
Category: Police
BIOA Membership Type: Voting (Full)
investigates complaints against police officers, involving both criminal and disciplinary issues. She is also required to report on trends in complaints. She can react to incidents - even if no individual complaint has been made - if she believes it is in the public interest to do so.