BIOA members list

There are two categories of membership of the Association, as follows:

‘Voting’ member: an Ombudsman office recognised by the Association as satisfying the Association’s Criteria irrespective of whether or not the term ‘Ombudsman’ is included in the title or description of such office.
‘Corporate Associate’ member: any organisation which, in the opinion of the Executive Committee is interested in and supports the objects of the Association and has significant relevant expertise in complaint handling.

Voting (full) membership of the Association is open to ombudsman schemes which meet the published criteria for recognition attached to BIOA's rules (essentially: independence of the Ombudsman from those whom the Ombudsman has the power to investigate; effectiveness; fairness and public accountability). The word “ombudsman” does not have to appear in the title of the scheme.

To find an ombudsman or complaints-handling organisation:

or browse the A-Z list of BIOA members:
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Parliamentary and Health Service Ombudsman Millbank Tower, Millbank, London, SW1P 4QP Tel: 0345 015 4033 Fax: 020 7217 4160 phso.enquiries@ombudsman.org.uk website Jurisdiction: UK Category: Government BIOA Membership Type: Voting (Full)	independently investigates complaints about unfair or improper actions or poor services by UK government departments and their agencies in the UK, and the NHS in England. The Ombudsman aims to put things right where possible and share lessons learned to improve public services. A free service open toeveryone.

Pensions Ombudsman 11 Belgrave Road, , London, SW1V 1RB Tel: 020 7834 9144 Fax: 020 7821 0065 enquiries@pensions-ombudsman.org.uk website Jurisdiction: UK Category: Pensions BIOA Membership Type: Voting (Full)	considers complaints of maladministration by, and disputes of fact or law with, trustees, managers, employers and administrators in relation to pension schemes. Schemes can be "occupational" (i.e. established by an employer), or "personal" (set up by an individual for themselves), and his jurisdiction includes "stakeholder" pensions. In some circumstances he can investigate complaints made by trustees, managers or employers against similar bodies. Complainants should first seek the help of The Pensions Advisory Service (TPAS)- tel. 0845 6012923.

Pensions Ombudsman of Ireland 36 Upper Mount Street, , Dublin 2, Tel: 353 1 647 1650 Fax: 353 1 676 9577 info@pensionsombudsman.ie website Jurisdiction: Republic of Ireland Category: Pensions BIOA Membership Type: Voting (Full)	considers complaints of maladministration by, and disputes of fact or law with, trustees, managers, employers and administrators in relation to occupational pension schemes (i.e. those established by an employer). His jurisdiction includes Personal Retirement Savings Accounts (PRSAs), but not Retirement Annuity Contracts (often called "personal pensions") or Approved Retirement Funds (ARFs).

Police Complaints Commissioner for Scotland Hamilton House, Hamilton Business Park, Caird Park, Hamilton, ML3 0QA Tel: Freephone 0808 178 5577 Fax: 10698 542901 enquiries@pcc-scotland.org website Jurisdiction: Scotland Category: Police BIOA Membership Type: Associate, Complaint-Handling Body	The main role of PCCS is to review the way in which police organisations in Scotland deal with complaints made by members of the public.

Press Ombudsman, Ireland 1,2 & 3 Westmorland Street, Dublin 2, Ireland, Tel: Lo-call: 1890 208 080 Fax: 01 6740041 info@pressombudsman.ie website Jurisdiction: Republic of Ireland Category: Press BIOA Membership Type: Associate, Complaint-Handling Body	is part of a new system of independent regulation for the printed media in Ireland. The job of the Ombudsman is to investigate complaints that breach a new Code of Practice which the press industry signed up to in 2007. Our aim is to provide the public with a quick, fair and free method of resolving any complaints they may have in relation to newspapers and periodicals that breach the Code. You can make a complaint to the Office of the Press Ombudsman about an article or about the behaviour of a journalist.

Prisoner Ombudsman for Northern Ireland 22nd Floor, Windsor House, Bedford Street, Belfast, BT2 7FT Tel: 028 9044 3982 Fax: 028 9044 3993 pa@prisonerombudsman.x.gsi.gov.uk website Jurisdiction: Northern Ireland Category: Prisons BIOA Membership Type: Associate, Complaint-Handling Body	is appointed by the Secretary of State for Northern Ireland and investigates complaints from prisoners held in Northern Ireland who remain unhappy with the answer they have received from the Prison Service. The Ombudsman is completely independent of the Northern Ireland Prison Service (NIPS). With effect from 1 September 2005 the remit of the Prisoner Ombudsman was extended as required by the Secretary of State for Northern Ireland to investigate deaths in Prison Service Custody. With effect from 1 February 2010 the remit of the Prisoner Ombudsman was further extended to include investigation of complaints from visitors to prison.

Prisons and Probation Ombudsman Ashley House, 2 Monck Street, London, SW1P 2BQ Tel: 020 7035 2876 Fax: 020 7035 2860 mail@ppo.gsi.gov.uk website Jurisdiction: England & Wales Category: Prisons BIOA Membership Type: Associate, Complaint-Handling Body	considers complaints from prisoners about their treatment in jail. He can consider both the merits of the case and the procedures followed. His remit also extends to the probation service.

Property Ombudsman Beckett House, 4 Bridge Street, Salisbury, SP1 2LX Tel: 01722 333306 Fax: 01722 332296 admin@tpos.co.uk website Jurisdiction: UK Category: Estate Agents BIOA Membership Type: Voting (Full)	scheme covers most of the large chains owned by banks, building societies and insurance companies, and offices under the management of members of the National Association of Estate Agents (NAEA), and the Royal Institution of Chartered Surveyors (RICS). The Ombudsman can deal with most complaints from private individuals as actual or potential buyers, sellers or renters of residential property in the United Kingdom, made within 12 months of the event. Jurisdiction now also extends to landlords and tenants of property to let. Disputes over surveys are excluded.

Public Service Ombudsman for Wales 1 Ffordd yr Hen Gae, , Pencoed, CF35 5LJ Tel: 01656 641150 Fax: 01656 641199 ask@ombudsman-wales.org.uk website Jurisdiction: Wales Category: Government BIOA Membership Type: Voting (Full)	looks into complaints about public services in Wales. The bodies the Ombudsman can look into include: local government (county/county borough councils and community councils); the National Health Service (including GPs); the National Assembly for Wales and housing associations. He also investigates complaints that local authority councillors have broken their authority's code of conduct. The Ombudsman is independent and unbiased. The service is free of charge.