BIOA members list

There are two categories of membership of the Association, as follows:

‘Voting’ member: an Ombudsman office recognised by the Association as satisfying the Association’s Criteria irrespective of whether or not the term ‘Ombudsman’ is included in the title or description of such office.
‘Corporate Associate’ member: any organisation which, in the opinion of the Executive Committee is interested in and supports the objects of the Association and has significant relevant expertise in complaint handling.

Voting (full) membership of the Association is open to ombudsman schemes which meet the published criteria for recognition attached to BIOA's rules (essentially: independence of the Ombudsman from those whom the Ombudsman has the power to investigate; effectiveness; fairness and public accountability). The word “ombudsman” does not have to appear in the title of the scheme.

To find an ombudsman or complaints-handling organisation:

or browse the A-Z list of BIOA members:
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Regulation & Quality Improvement Authority 9th Floor, Riverside Tower, 5 Lanyon Place, Belfast, BT1 3BT Tel: 02890 517500 Fax: 02890 517501 info@rqia.org.uk website Jurisdiction: Northern Ireland Category: Health & Social Care BIOA Membership Type: Associate, Complaint-Handling Body	The Regulation and Quality Improvement Authority is a new, independent body, established by the Department of Health, Social Services and Public Safety, on 1 April 2005. It has overall responsibility for monitoring and inspecting the availability and quality of health and social care services in Northern Ireland and encouraging improvements in the quality of those services.

Removals Industry Ombudsman Scheme PO Box 3862, Gerrards Cross, Bucks., SL9 7WG Tel: 01753 888206 Fax: ombudsman@removalsombudsman.co.uk website Jurisdiction: UK Category: Removals BIOA Membership Type: Voting (Full)	provides an independent complaint resolution procedure for customers of removal companies. All companies which are members of the National Guild of Removers and Storers have joined the Scheme, which is free to complainants. Both domestic and commercial removals are covered. The Ombudsman Scheme is accessible after conciliation by the trade association has been exhausted.

Royal Institution of Chartered Surveyors, Professional Conduct Section PO Box 2291, , Coventry, CV4 8ZJ Tel: 020 7222 7000 Fax: 020 7334 3801 conduct@rics.org.uk website Jurisdiction: UK Category: Surveyors BIOA Membership Type: Associate, Complaint-Handling Body	investigates complaints about service and conduct standards. It does not look at issues of surveyors' professional competence and is not able to give financial compensation. In such cases complainants should take their complaints to the Surveyors Arbitration Scheme, via their surveyor's own mandatory complaints procedure, or to the small claims court.