BIOA members list

There are two categories of membership of the Association, as follows:

‘Voting’ member: an Ombudsman office recognised by the Association as satisfying the Association’s Criteria irrespective of whether or not the term ‘Ombudsman’ is included in the title or description of such office.
‘Corporate Associate’ member: any organisation which, in the opinion of the Executive Committee is interested in and supports the objects of the Association and has significant relevant expertise in complaint handling.

Voting (full) membership of the Association is open to ombudsman schemes which meet the published criteria for recognition attached to BIOA's rules (essentially: independence of the Ombudsman from those whom the Ombudsman has the power to investigate; effectiveness; fairness and public accountability). The word “ombudsman” does not have to appear in the title of the scheme.

To find an ombudsman or complaints-handling organisation:

or browse the A-Z list of BIOA members:
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Scottish Consumer Council Royal Exchange House, 100 Queen Street, Glasgow, G1 3DN Tel: 0141 226 5261 Fax: 0141 221 0731 mevans@scotconsumer.org.uk website Jurisdiction: Scotland Category: Consumers BIOA Membership Type: Associate, Consumer Organisation	an independent policy organisation with a solid foundation in consumer research.

Scottish Information Commissioner Kinburn Castle, Doubledykes Road, St Andrews, KY16 9DS Tel: 01334 464610 Fax: 01334 464511 enquiries@itspublicknowledge.info website Jurisdiction: Scotland Category: Information BIOA Membership Type: Associate, Complaint-Handling Body	considers appeals from anyone who has made a request for information to a Scottish public authority and is dissatisfied with the outcome.

Scottish Legal Complaints Commission The Stamp Office, 10-14 Waterloo Place, Edinburgh, EH1 3EG Tel: 0131 528 5111 Fax: 0131 528 5110 enquiries@scottishlegalcomplaints.org.uk website Jurisdiction: Scotland Category: Law BIOA Membership Type: Associate, Complaint-Handling Body	was set up under the Legal Profession and Legal Aid (Scotland) Act 2007 to investigate complaints made by members of the public about services provided by legal practitioners in Scotland. It operates wholly independently of the legal profession, and opened for business on 1st October 2008.

Scottish Parliamentary Standards Commissioner The Scottish Parliament, , Edinburgh, EH99 1SP Tel: 0131 348 6666 Fax: 0131 348 6834 standards.commissioner@scottish.parliament.uk website Jurisdiction: Scotland Category: Government BIOA Membership Type: Associate, Complaint-Handling Body	investigates complaints that an MSP has breached the Code of Conduct for MSPs. He does this independently of Parliament and reports his findings to Parliament, but within a set of rules laid down in the Scottish Parliamentary Standards Commissioner Act 2002. The Code of Conduct is published on the Parliament website www.scottish.parliament.uk on MSP page. Breaches of the Code cover things like not being accessible enough to constituents, not making known private interests that might conflict with work as an MSP, accepting rewards in return for promoting particular issues and giving favoured access to people who use lobbying firms.

Scottish Public Services Ombudsman 4 Melville Street, , Edinburgh, EH3 7NS Tel: 0800 377 7330 Fax: 0800 377 7331 ask@spso.org.uk website Jurisdiction: Scotland Category: Government BIOA Membership Type: Voting (Full)	provides a 'one-stop-shop' for individuals making complaints about organisations providing public services in Scotland. We deal with complaints about councils, housing associations, the National Health Service, the Scottish Executive and its agencies and departments, colleges and universities and most Scottish public authorities. Complaints can be made directly to us. You can visit our office, call or text us, write to us, or fill out our online complaint form. Our service is independent, impartial and free.

Service Complaints Commissioner for the Armed Forces PO Box 61755, London, , SW1A 2WA Tel: 0203 178 7634 Fax: scc@armedforcescomplaints.independent.gov.uk website Jurisdiction: UK Category: Armed Forces BIOA Membership Type: Associate, Complaint-Handling Body	acts as a 'watchdog' for the Armed Forces Service complaints system, monitoring how all complaints are handled, identifying good practice and making recommendations for improvement. The Commissioner is also an independent point of contact for Service men and women who have a complaint, particularly those who do not have the confidence to raise issues of bullying, harassment, discrimination, victimisation or other improper behaviour directly with their Commanding Officer.

Standards Board for England 4th Floor, Griffin House, 40 Lever Street, Manchester, M1 1BB Tel: 0800 107 2001 Fax: 0161 817 5499 enquiries@standardsboard.gov.uk website Jurisdiction: England Category: Government BIOA Membership Type: Associate, Complaint-Handling Body	responsible for promoting high ethical standards in local democracy and investigating allegations that members' behaviour may have fallen short of the required standards.

States of Jersey Administrative Appeals System Morier House, St Helier, Jersey, JE1 1DD Tel: 01534 441004 Fax: 01534 441098 a.harris@gov.je website Jurisdiction: Jersey Category: Government BIOA Membership Type: Associate, Complaint-Handling Body	allows any person who is aggrieved by a decision of a Committee or Department of the States of Jersey to apply to the Greffier of the States for a review by a Board of Administrative Appeal. Each Board consists of three independent persons drawn from a Panel of persons appointed by the States. If a Board upholds the complaint it can request the relevant Minister or Department to reconsider the matter.

Surveyors Ombudsman Service PO Box 1021, Warrington, , WA4 9FE Tel: 0845 050 8181 or 01925 530270 Fax: 0845 051 1213 or 01925 530271 enquiries@surveyors-ombudsman.org.uk website Jurisdiction: UK Category: Surveyors BIOA Membership Type: Voting (Full)	deals with complaints made against Chartered Surveying Firms which have joined the Royal Institution of Chartered Surveyors (RICS) and become a member of the Surveyors Ombudsman Service. We can only look at your problem if one of our members is involved, so it is very important that you check this first. The Chartered Surveying Firm you are complaining about will tell you if it is a member of the Surveyors Ombudsman Service. Alternatively yu can call the Royal Institution of Chartered Surveyors (RICS) to ask if the Firm you are using is a member of Surveyors Ombudsman Service.