View the complete list of members.
There are two categories of membership of the Association, as follows:
- ‘Voting’ member: an Ombudsman office recognised by the Association as satisfying the Association’s Criteria irrespective of whether or not the term ‘Ombudsman’ is included in the title or description of such office.
- ‘Corporate Associate’ member: any organisation which, in the opinion of the Executive Committee is interested in and supports the objects of the Association and has significant relevant expertise in complaint handling.
Voting (full) membership of the Association is open to ombudsman schemes which meet the published criteria for recognition attached to BIOA's rules (essentially: independence of the Ombudsman from those whom the Ombudsman has the power to investigate; effectiveness; fairness and public accountability). The word “ombudsman” does not have to appear in the title of the scheme.
To find an ombudsman or complaints-handling organisation:
or browse the A-Z list of BIOA members:
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
 Telecommunications Ombudsman (Otelo)Wilderspool Park, Greenall's Avenue, Warrington, WA4 6HL Tel: 0845 050 1614 Fax: 0845 050 1615 enquiries@otelo.org.uk website Jurisdiction: UK Category: Telecommunications BIOA Membership Type: Voting (Full) |
has been set up by the telecommunications industry as an independent body to consider unresolved complaints by residential and small business customers against member companies. |
| The Office of the Immigration Services Commissioner (OISC) 5th Floor Counting House, 53 Tooley Street, London, SE1 2QN Tel: Lo-call 0845 000 0046 Fax: 020 7211 1553 info@oisc.gov.uk website Jurisdiction: UK Category: Immigration BIOA Membership Type: Associate, Complaint-Handling Body |
is responsible for setting standards and regulating immigration advisers as well as investigating complaints made about anyone giving immigration advice, including solicitors, barristers and legal executives. |