Find an omudsman:

  • A-Z of Ombudsmen

  • A Guide to Ombudsmen Schemes in Britain and Ireland
    320 p. Published by the National Consumer Council, 1997
    ISBN 1-899581-06-5

  • Administrative Justice in the 21st Century

  • Edited by Michael Harris and Martin Partington
    585p. Published by Hart Publishing, 1999
    ISBN 1-901362-66-3
    (Chapter 8 particularly relates to ombudsmen)

  • Advising on ADR

  • The Essential Guide to Appropriate Dispute Resolution
    By Margaret Doyle
    242p. Published by Advice Services Alliance, 2000
    Paperback ISBN 0-9537439-1-8

  • BIOA Guide to principles of good complaint handling

  • 31p. Published April 2007 by the British and Irish Ombudsman Association
    (available free from the Secretary, or to download from this website – see BIOA publications)

  • BIOA Guide to principles of good governance

  • 8p. Published October 2009 by the British and Irish Ombudsman Association
    (available free from the Secretary, or to download from this website – see BIOA publications)

  • Conducting Administrative, Oversight & Ombudsman Investigations

  • By Gareth Jones, Director of Special Investigations Unit, Ontario Ombudsman
    419p. Published by Canada Law Book 2009
    ISBN 978-0-88804-488-4

  • Conflict Resolution - A Foundation Guide

  • By Susan Stewart
    192p. Published by Waterside Press, 1998
    (Domum Road
    Winchester SO23 9NN
    Tel/Fax: 01962 855567)
    Paperback ISBN 1-872-870-65-1

  • Government and the individual: the citizen's means of redress

  • 110p. - (Aspects of Britain)
    Published by HMSO, 1996
    ISBN 0-11-701595-4

  • Grievances, Remedies and the State

  • By Patrick Birkinshaw
    309p. (Modern Legal Studies Series)
    2nd ed. Published by Sweet & Maxwell, 1994
    ISBN 0-421-48510-8

  • Guidance on running a complaints system

  • 24p. Published by the Local Government Ombudsman for England (tel. 0845 602 1983 or 020 7217 4620)

  • lessons from ombudsmania

  • 24p. Published in February 2008 by the National Consumer Council (now Consumer Focus – tel. 020 7799 7900)

  • Ombudsman’s Principles for Remedy

  • 9p, published February 2009. Published by the UK Parliamentary Ombudsman and Health Service Ombudsman for England (tel. 0345 015 4033 or 0300 061 3000)

  • Ombudsman’s Principles of Good Administration

  • 9p, published February 2009. Published by the UK Parliamentary Ombudsman and Health Service Ombudsman for England (tel. 0345 015 4033 or 0300 061 3000)

  • Ombudsman’s Principles of Good Complaint Handling

  • 9p, published February 2009. Published by the UK Parliamentary Ombudsman and Health Service Ombudsman for England (tel. 0345 015 4033 or 0300 061 3000)

  • Ombudsmen in the Public Sector

  • By Mary Seneviratne
    160p. Published by the Open University, 1994
    ISBN 0-335-15772-6

  • Ombudsmen: Public Services and Administrative Justice

  • By Mary Seneviratne
    350p. Published by Butterworths 2002
    ISBN 0-406-94676-0

  • Private Ombudsmen and Public Law

  • By Rhoda James
    272p. (Socio-Legal Studies Series)
    Published by Ashgate Publishing Ltd, 1997
    ISBN 1-85521-769-4

  • Resolving complaints and promoting openness: can the Ombudsman help?

  • By Sir William Reid
    72p. Published by the Nuffield Trust, 1998
    ISBN 1-902089-13-8

  • Right, Responsibilities and Redress

  • 24p. Published November 2009 by the Northern Ireland Ombudsman (tel. 028 9023 3821)

  • Righting wrongs: the Ombudsman in six continents

  • By Roy Gregory and Phillip Giddings
    489p. Published by IOS Press, 2000
    ISBN 1-58603-044-2

  • The Law, Politics, and the Constitution

  • Essays in Honour of Geoffrey Marshall
    Edited by David Butler, Vernon Bogdanor and Robert Summers
    311p. Published by Oxford University Press, 1999
    ISBN 0-19-829585-5
    (Chapter 13 particularly relates to ombudsmen)

  • The Ombudsman, the Citizen and Parliament

  • A history of the Office of the Parliamentary Commissioner for Administration and the Health Service Commissioner
    By Roy Gregory and Philip Giddings
    708p. Published by Politico's Publishing, 2002
    ISBN 1-84275-054-2