BIOA members have the following vacancies:
Editing and Proofreading Officers
Make a Difference
Exciting opportunities working for the Parliamentary & Health Service Ombudsman (Central London)
We provide a service to the public by undertaking independent investigations into complaints that government departments, a range of other public bodies in the UK and the NHS in England have not acted properly or fairly or have provided a poor service. In achieving resolution for individual complainants, we also identify learning which helps improve public services for others. It is important and challenging work and our ability to deliver a high quality service and make a difference depends on high calibre and talented staff.
Editing and Proofreading Officer (x3)
£23,600
As an Editing and Proofreading Officer, you will be a member of the Report Editing and Proofreading team within PHSO’s Outcomes and Learning Directorate, that contributes towards (and facilitates others within PHSO towards) the meeting of PHSO’s Strategic Aims and Objectives.
The Editing and Proofreading Officer will contribute directly to the quality of PHSO’s outputs and will help to enhance its external influence. The main duties of this role will be to copy-edit and proofread a wide range of documents issued by PHSO including decision letters, all final investigation reports for PHSO as well as all of the Ombudsman’s casework, special reports and other reports for external publication.
You should have experience of working in a target-driven environment; proofreading and copy-editing skills; high standards of grammar and English language; the ability to deal and communicate effectively with a wide range of people; the ability to work collaboratively; advanced knowledge of Microsoft Word; and the ability to actively manage your own time to meet service standards.
We offer excellent benefits including flexible working arrangements, gym membership, 30 days annual leave, childcare vouchers, season ticket loans and access to a choice of pension schemes.
To find out more, please visit www.ombudsman.org.uk to download an information pack or email recruitment2@ombudsman.org.uk or telephone 020 7217 3938/9.
Interviews and assessment: From week commencing 15 December 2008.
We are committed to equality of opportunity and welcome applications from all sections of the community. We guarantee to interview all disabled applicants who meet the minimum criteria for the post.
Closing date: 01-Dec-2008
Parliamentary and Health Service Ombudsman
www.ombudsman.org.uk
Tel: 0845 015 4033
phso.enquiries@ombudsman.org.uk
Deputy Directors of Customer Services and Assessment
Make a difference
Deputy Director of Customer Services and Assessment – London and Manchester (2 posts)
c£54k
We provide a service to the public by undertaking independent investigations into complaints that government departments, a range of other public bodies in the UK and the NHS in England have not acted properly or fairly or have provided a poor service. In achieving resolution for individual complainants, we also identify learning which helps
improve public services for others. It is important and challenging work and our ability to deliver a high quality service and make a difference depends on high calibre and talented staff.
Due to changes in the arrangements for the handling of NHS complaints we anticipate that from April 2009 there will be an increase in the number of enquires and complaints that come to us. We have therefore developed a new Deputy Director role, which provides an exciting opportunity for us to build our leadership and management capacity. We are recruiting two Deputy Directors, one based in our current offices in Central London and the other in our new office in Manchester, opening in January 2009, which will initially will focus on the health complaints side of our work.
We are looking for a motivational leader who can lead and develop teams to achieve our high standards in all aspects of our casework and to support the Director in assuring the quality and consistency of the work of our customer services and assessment staff. To be successful, you will need a track record of operational management and effective performance management in a pressurised, customer focused environment. In addition, you will have strong analytical, judgment and decision making skills and be able to move between the big picture and detail. You will also have knowledge and understanding of the work of central government or the NHS.
We offer excellent benefits: ongoing learning and development opportunities, flexible working arrangements, 30 days annual leave, childcare vouchers, season ticket loans and access to a choice of pension schemes.
If you want to make a difference, find out more by visiting www.ombudsman.org.uk to download an information pack, or contact the Recruitment Team on 020 72173938 or 020 72173939.
Interviews for both roles will take place in London on 18 and 19 December 2008.
We are committed to equality of opportunity and welcome applications from all sections of the community. We guarantee to interview all disabled applicants who meet the minimum criteria for the post.
Closing date: 08-Dec-2008
Parliamentary and Health Service Ombudsman
www.ombudsman.org.uk
Tel: 0845 015 4033
phso.enquiries@ombudsman.org.uk