Voting (full) membership of the Association is open to ombudsman schemes which meet the published criteria for recognition attached to BIOA's rules (essentially: independence of the Ombudsman from those whom the Ombudsman has the power to investigate; effectiveness; fairness and public accountability). The word “ombudsman” does not have to appear in the title of the scheme.
A-Z list of ombudsmen and other complaint-handling bodies
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Waterways OmbudsmanPO Box 35, , York, YO60 6WW Tel: 01347 879075 Fax: enquiries@waterways-ombudsman.org www.waterways-ombudsman.org Jurisdiction: UK Category: Waterways BIOA Membership Type: Voting (Full) |
considers complaints of maladministration or unfairness against British Waterways, once its internal complaints procedure has been completed. The Ombudsman cannot investigate complaints about personnel matters, or matters which have been, or are being, considered by a court. There is a time limit for bringing complaints. |