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a)
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What
four conditions must an ombudsman organisation comply
with in order to be a member of BIOA?
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b)
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Where does the name 'ombudsman' come from?
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c)
|
Which
of the following is NOT an example of maladministration:
delay, rudeness, misinformation, offering compensation,
losing documents?
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d)
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Which
complaint scheme would you go to if you had a
problem with
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i)
your local council?
ii)
the Department for Education and Skills?
iii)
something you saw on TV?
iv)
your NHS dentist?
v)
the police?
vi)
your travel insurance policy?
|
 Remember,
some of these answers might depend on where in the
UK or Ireland you live! |
| |
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e)
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What
should you do if you have a complaint, before
you go to an ombudsman?
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f)
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What
are two reasons why an ombudsman might not be able
to look at your complaint?
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g)
|
What
are two things that you should include in a letter
telling an ombudsman about your complaint?
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h)
|
How
many ombudsmen schemes are there in the UK and Ireland?
|
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i)
|
Which of these is NOT a form of redress: financial
compensation; an independent review; an apology;
an explanation; a change in procedures to prevent
mistakes reoccurring? |
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